Delivery Policy

 

All custom orders are processed within 21-30 days (sometimes earlier). 

The processing time may be affected by things like customisation, quality control and stock. 

 

Standard delivery Australia:

3-5 business days $15.00 AUSD

Express Delivery: Next day delivery or 1-2 business days $20.00 AUSD.

 

International:

*Standard 7-18 days $25 AUSD

* Express 5-14 days $45 AUSD

 

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few additional days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone ASAP! 

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

The tracking number will be active within 24 hours. 

Pendeza Hair Extensons is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Return Policy:

Returns and exchanges are accepted!

As long as the lace has not been cut and you haven't applied any products, heat/ coloured it we are more than happy to accept your return/ exchange!

Our policy lasts 30 days. If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

 

Privacy Policy:

All information that is given to us will be kept confidential and stored securely and will only be used to process your order.